Frequently Asked Questions
Because every style is cut and finished a little differently, fit can vary from one piece to the next. If you'd like personal guidance on a particular garment, our team is always happy to help you find the right one for you.
Because our pieces are finished with intricate beading and handmade materials, we recommend delicate handwashing only. Please avoid machine washing, wringing or harsh detergents, as these can compromise the beadwork and craftsmanship. Wash gently in cool water, reshape by hand and lay flat to dry to keep each piece looking its best.
Orders are carefully prepared and dispatched within one to two business days. Standard delivery within the UAE typically arrives in two to four business days. Should you need your order sooner, please do get in touch — we will always do our best to accommodate you.
Because every piece is made to order, we are unable to offer returns or exchanges. Each garment is created especially for you, with great care taken at every stage of its making. Should you ever find a fault with your piece, please do get in touch — we will always do all we can to put things right.
We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay and Shop Pay. All transactions are processed securely, and your details are never stored on our servers.
Yes, ashle. ships worldwide. Delivery times and costs vary by destination and are calculated transparently at checkout, so there are no unexpected charges on arrival.
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